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December 14, 2017
 Frequently Asked Questions (FAQ)

Question:   Why can't I find the my fuse part number in the catalog?
Answer:   We sell Mersen (Ferrez Shawmut) fuses. We have a Fuse Cross Reference Guide that can be found at the bottom of the left hand column. Look for your fuse number in the reference guide and order the Mersen fuse part number.
Question:   The part that I need does not have a price. How do I order it?
Answer:   We are in the process of adding prices to our website. If the part you need does not have a price, please contact us at 1-800-458-3726 or email us at TEPCO99@aol.com. We will be glad to help you.  (posted January 2013)
Question:   How do I find the part that I need in your online catalog?
Answer:   You can search for the part that you need by part number, name, or company. Type your information into the search box near the top of the left hand column of the online catalog.
Question:   How do I order elevator parts from TEPCO?
Answer:   Once your have found the parts that you need, please contact us at 1-800-458-3726 or email us at tepco99@aol.com.  We will be glad to help you.
Question:   I would like to order a sign. What are they made of, how do I hang it, and what colors are there?
Answer:   All of our engraved signs are made of plastic with double backed tape.  Each description has the sign, size in inches and color of sign and lettering.  

Our standard colors of the signs and lettering are:
  • black with white lettering
  • red with white lettering
  • gold with black lettering
  • silver with black lettering 
We can make different colors and sizes of signs upon request.

Question:   Do you do specialized sign engraving?
Answer:   We do specialized engraving depending on what you need.  Call us at 1-800-458-3726 or email us at tepco99@aol.com to see if we can help you.
Question:   What if I can't find the parts that I need to order?
Answer:   Please contact us at 1-800-458-3726 or email us at tepco99@aol.com. We will be glad to help.