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| Question:
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How do I make purchases?
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| Answer: |
First, you can search for the item you want to purchase in the Search
box or in the categories at the bottom left of the page.
When you find the item you wish to purchase, click ADD TO CART. A
screen will come up that has the item you chose on it. You may either
Continue Shopping or Check Out Now by selecting the blue box at the
bottom of the screen.
Prior to clicking Check Out Now, select shipping a the bottom of the screen. When checking out, please complete your customer information and have
your credit card ready for payment. When this is complete, click Place
Your Order. You will receive a confirmation email when we have received
your order.
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| Question:
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How will I know that you received my order?
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| Answer: |
Your order confirmation e-mail will have your Order ID and a purchase order number. If any of your items are backordered, we will call you. If you should have additional questions, we are here to help. You may e-mail us at onlineshop@gshpa.org or call 1-800-692-7816 ext. 1248.
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| Question:
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Can I cancel or add to my order?
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| Answer: |
If you wish to cancel or add to your order, please have your Order ID ready and call us at 1-800-692-7816.
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| Question:
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How do I pay for my order?
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| Answer: |
The GSHPA Online Council Shop accepts the following credit cards for payment:
Visa
MasterCard
American Express
Discover
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| Question:
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When will my order arrive?
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| Answer: |
We will mail in-stock items within 48-hours of receipt of the order.
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| Question:
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How long will it take to receive a back-ordered item?
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| Answer: |
We do our best to process items as soon as they become available. It may take a matter of days or several weeks. Should an expected, lengthy delay occur, we will call you.
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| Question:
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What is the cost for shipping?
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| Answer: |
Standard shipping is as follows: Up to $10.00: $3.00, $10.01-$30.00: $4.00, $30.01-$55.00: $5.00, $55.01-$80.00: $6.00, $80.01-$99.00: $7.00, $99.01-$150.00: $10.00, $150.01-$200.00: $15.00, $200.01-over: $18.00
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| Question:
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Can I get rush shipping?
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| Answer: |
Priority and rush shipping is available. If you would like us to provide faster shipping for you, please add a note in the Comments or Special Requests box at the bottom of your order before clicking Place Your Order.
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| Question:
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Do I have to pay additional shipping costs for a back-ordered item?
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| Answer: |
No. Back-ordered items will ship to you at no additional cost.
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| Question:
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How can I check the status of my order?
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| Answer: |
You can check the status of your order by emailing us at onlineshop@gshpa.org or calling 1-800-692-7816 ext. 1248.
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| Question:
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Can I return an item?
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| Answer: |
For your convenience, you may return any item except final-sale merchandise within 30 days of receiving your shipment. For your protection, we recommend that you use United Parcel Service or insured Parcel Post, and wrap the package securely so nothing breaks during shipping.
Please include a copy of your packing list with a notation indicating: the reason for your return, whether you are requesting a refund or an exchange, and to best process your return, please include your daytime telephone number so that we may contact you with any questions.
If you do not have your packing list, please indicate the order number and the name of the person who purchased the order on a separate piece of paper. If requesting a return, you will receive the full order amount back onto the credit card you used for initial purchase.
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| Question:
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Where do I mail returns?
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| Answer: |
GSHPA York Service Center
Attn: Online Shop
PO Box 20159
York, PA 17405
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| Question:
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What items are needed on the Girl Scout Uniform? Please refer to the following charts.
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| Answer: |
Adult 2009 Diagram
Brownie 2009 Diagram
Cadette 2009 Diagram
Daisy 2009Diagram
Junior 2009 Diagram
Senior-Ambassador 2009 Diagram
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